Terms & Conditions



TERMS & CONDITIONS

PAYMENT

Spoomes accept payment by VISA and MasterCard. Payment will only be deducted from your account when the item is shipped. When ordering with credit card, the amount will be "reserved" by ePay. This means that the buyer can no longer dispose of the reserved amount after your order is approved and shipped.

DELIVERY

At Spoomes we strive to dispatch the same day when orders are entered before 12:00. Orders entered after 12:00 will be shipped the following day. Spoomes provides delivery by Royal Mail and UPS. Timely delivery requires, however, that Royal Mail and UPS complies with their delivery times. In the event of delays with Royal Mail or UPS, this will delay the delivery equivalent in relation to the desired delivery date. Spoomes can not be held liable for delays at Royal Mail or UPS.

WARRANTY

When you shop at us as a consumer you will get 24 months of warranty. This will mean that you can get your item fixed, exchanged, a full refund or an amount of your money refunded, depending on the situation. It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour. You must make the complaint within "reasonable time" after you have discovered the defect. If you let us know within two months after the defect is discovered, the complaint will always be okay. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in protected packaging, and remember to get a receipt for the shipment, so that we can reimburse your shipping costs. Send us an email at kontakt@spoomes.dk defect of your item as detailed as possible, and as soon as you discover it. The return address is found in the "REFUND" section.

REFUND

You as a customer have a 100-day return policy when you shop at Spoomes. The return policy expires 100 days after the receival-date of your package - or get the last package, if we have an agreement that involves more than one item ordered at the same time, and that will be shipped individually. If you want to return your item, you will get a refund. If the value of the item has decreased, which you are responsible for, this will be deducted from the return money. If you use your return policy, we will refund all payments without extra delays, and in all circumstances at the latest of 100 days from the date we receive a note about your choice about returning your item. We will do this refund with the same payment method used in the original transaction, unless you have said otherwise. We can keep the refund until we receive the package, unless you have showed documentation for your return. Spoomes is not accountable for paying any returns. All items must be returned to:

  • Spoomes IVS
  • Estrupvej 36
  • 7500, Holstebro
  • Denmark

If you are returning an item, please contact us at Kontakt@spoomes.dk

PRIVACY POLICY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

COOKIE POLICY

When you visit spoomes.com, our website collect information about you, which is used to customize and improve our content and to increase the value of the ads that appear on the page. If you do not want the collected information, you should delete your cookies and refrain from further use of the website. Below we have elaborated, what information is collected, their purpose and which third parties have access to them. The website use "cookies", which is a text file that is stored on your computer, mobile or equivalent with the aim to recognize it, remember settings, carry out the stats and target ads. Cookies cannot contain malicious code as URf.eks. virus. It is possible to delete or block cookies. If you delete or block cookies, ads could be less relevant for you and appear more frequently. You can also run the risk that the website is not functioning optimally and that there is content, you can't access.

PERSONAL DATA POLICY

General

Personal data is all kinds of information in general, that in a greater or lesser extent attributable to you. When you use our website, we collect and process a variety of such information. It happens by normal approach of content, if you sign up for our newsletter, participate in contests or surveys, register as a user or subscriber, other use of the services, or make purchases via the website.

We typically collect and process the following types of information: a unique identifier, and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and what pages you click on (interests). To the extent you even gives explicit consent and even enter information is treated in addition: Name, phone number, email address and payment information. It will typically be in connection with a purchase.

Security

We have taken technical and organisational security measures against that your information accidentally or illegally will be deleted, disclosed, lost, impaired or comes to unauthorized knowledge, misused or otherwise dealt with contrary to the law.

Purpose

The information will be used to identify you as a user and show you the ads, which will be most likely to be relevant for you, to track your purchases and payments, as well as being able to deliver the services you have requested, such as sending a newsletter. In addition, we use this information to optimize our services and content.

Storage

The contents stored in the time allowed by law, and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to set a general time frame for when information is deleted.

Disclosure

Data about your use of the website, what ads you receive and possibly click, geographic location, gender and age segment, etc. are disclosed to third parties. The information is used for targeting advertising. In addition, we use a number of third parties to storage and processing of data. These only deal with information on our behalf and may not use them for their own purposes. The transmission of personal information such as name and email, etc. will only happen if you give consent for it. We only use data processors in the EU or in countries which can provide adequate protection for your information.

Publisher

The website is owned and published by:

  • Spoomes IVS
  • Estrupvej 36
  • 7500, Holstebro
  • Denmark
  • Email: Kontakt@spoomes.dk

Terms & conditions last updated: (23/04/2018)

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